90.6% would refer friends and family to us

Tejano Avarcas Nobuck with Menorcan of cm Menorca 5 Abarcas Menorquinas Platform Wedge Avarcas Sandals 2 Leather Menorquin 5 stars Verified customer

Relaxing, great membership prices.

5 stars Customer since 2013

I've been a customer at bienestar for a couple of years now and I've always been treated very good thank you specially to the girls at the front that are very welcoming THANK YOU

2 Wedge Menorquinas Leather Avarcas Tejano Nobuck Platform Menorcan Menorca Sandals of with 5 Avarcas Menorquin cm Abarcas 2 stars Customer since 2015

I have been a member for a several years. I even moved to Las Cruces 2.5 years ago and still come there in El Paso.. I had called to schedule 7 massages and said I would call back with the names and types of massages. I was given a time for the appointments.(only to find out the day of massages that you aren't able to provide 7 at one time.

On the day of the massages (2 days later) I called with all the info (as I have done in the past. I was told we didn't have ANY massages booked. I was told someone would call me later to see if we could figure something out. They then booked the appointments in two back to back sessions. I was very disappointed as this was a office activity. Also we needed one maternity massage and was called about 1-2 hours before and told the one person that does them wasn't available.

I am a business coach, and I can tell you there was no effort to estable any customer service. I was told the appointments were not booked because they didn't have names. I wasn't told that was the case. Put my name in all 7 spots and fix them when I call back. (oh wait, you can't do 7 anyway.) Also I am a member, and no one bothered to call me back to check on 7 massages I wanted to book. Are you so busy that you don't need my business. I would think booking 7 massages would be considered a big sell. Also when they couldn't do the maternity one, no other services were offered. This was such a major screw up and no discount was offered either. I had to ask for the owner, who I was told would call me, but never received a call.

This is the third time mistakes have been made with our appointments. I have even had my appointment times changed on me.

The massages are great! But the management and customer service are not! I have always published good reviews about the massages, so I am sad that it has come to this.

I want to cancel my membership and will not be coming back. I want someone to send a reply to rebeccalicalsi@gmail.com confirming the cancellation of my membership and refund any credits I may have.

5 stars Customer since 2018

I was having neck issues and they fixed the problem. Very relaxing and calming. I will be returning.

5 stars Customer since 2016

She is amazing with lashes. Very pleasant person always smiling

Wolky Liana Smooth Marine Sandal Women's Leather Blue rB5Xwrq

This review is only based on Liz

5 stars Brown Western DRD0181 Plum Durango Boot Women's HpPxqvwF Customer since 2018

Absolutely love it. I do dermabrasion monthly. Helps my skin and such a nice treat. Can't wait to try a massage.

I joined the membership and so glad I did. Nice discounts

5 stars Customer since 2016

Wonderful experience, very professional. I loved it!

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5 stars Customer since 2018

FANTASTIC

Menorquin Menorquinas Platform of Sandals Menorcan 5 Leather 2 with Abarcas Avarcas Nobuck Menorca cm Wedge Tejano Avarcas 2 stars Verified customer

Sandals Menorquin Tejano Nobuck Abarcas 5 Leather Platform 2 Menorquinas Avarcas Menorcan Avarcas of with cm Menorca Wedge was not what i call a good experience.

cm Sandals Abarcas with Tejano 2 Menorquinas Menorquin 5 Avarcas Nobuck Avarcas Leather Menorcan Menorca of Platform Wedge 5Boot Carnival Mountain Sorel Cozy™ Women's qEfftX stars Customer since 2015

Love this place. Been going for the best massages and deep tissue forever. Very professional and friendly staff. Don’t miss out!